Net Promoter Score

A turnkey platform that allows members to gain valuable client feedback and use the data to drive performance and begin to work on a better version of your agency and clients' overall loyalty.  Here is an overview of how it works.


The Client Speaks.  Feedback is gathered through an online survey.

A process designed to listen to clients.  A loyalty analysis matrix runs the feedback, including an analysis of the client experience with your agency.

Insights into your business gained.  Clients are categorized into three categories based on their response to the ultimate question: How likely are you to refer my agency to a friend or colleague?  Learn more about Net Promoter Score

Cost.  A shared economy model allows you access at a fraction of the price.  Contact azeema.hartley@privateriskmanagement.org for full details.