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Thursday, March 5, 2026

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Navigating Insurance Jargon: Effective Communication Strategies- Presented by the Mid-Atlantic Chapter (virtual)

Date(s): March 5, 2026

Time: 1:00 PM EST - 2:00 PM EST

Please join the Mid-Atlantic Chapter for Navigating Insurance Jargon: Effective Communication Strategies with guest speaker PRMA Executive Director /CEO Diane Delaney.

Navigating a demanding insurance market requires more than technical expertise; effective communication plays an important role. Join us for an engaging session focused on enhancing your verbal and vocal communication skills. In this meeting, we'll learn strategies to eliminate common filler words and phrases from your language, transform doubtful language into confident positioning statements, strip away insurance jargon when speaking with non-insurance professionals, and discover practical tips for honing your communication skills independently.

Guest Speaker Diane Delaney, CPRIA, Executive Director/CEO of PRMA.

Diane Delaney is an accomplished insurance professional with a career spanning nearly two decades in the industry. As the Executive Director of the Private Risk Management Association (PRMA), she brings a wealth of experience in helping independent agents and insurance professionals enhance their sales and service skills.

In her current role, Diane strives to provide PRMA members and stakeholders with resources and support, fostering their professional growth and enabling them to deliver exceptional protection and peace of mind to high-net-worth clients.

Before joining PRMA in 2022, Diane made a significant impact during her tenure of nearly 18 years with AIG Private Client Group. There, she spearheaded the development and implementation of the industry-leading high-net-worth sales school, known as PCG-University. Her innovative strategies and commitment to excellence propelled the success of countless agents and contributed to the industry's advancements in serving affluent clientele.

Beyond her professional endeavors, Diane values her role as a mother to two wonderful daughters, Capri and Siena.

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