Leading with Curiosity: A PRMA DEI Event
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Private risk management is a relationship-centered profession built on trust, discretion, technical expertise, and the ability to understand client context.
This session will explore how curiosity, careful listening, and intentional communication can help professionals build stronger relationships with clients, colleagues, and referral partners. Rather than approaching the topic through politicized language, the session will focus on practical professional behaviors that support trust, service excellence, and constructive engagement across difference.
Participants will consider how family dynamics, values, communication preferences, cultural background, geography, worldview, lived experience, and expectations can shape client relationships and decision-making. The session will provide participants with a practical framework for leading with curiosity in high-trust professional environments.
Access the Webinar Recording
The full webinar recording is available on demand to PRMA members.Key Takeaways
Bring these into your next client conversation.
Use the PACE model
Pause before accepting your first interpretation. Ask one thoughtful question. Clarify what you heard. Then engage with the fuller context in mind.
Silence is not agreement
A quiet client may still be processing or need to consult someone else. Instead of "You good with that?" try "What would be useful for me to explain further?"
Meet Our Speaker
Dr. Charles E. Gibson, IIIChief Engagement and Belonging Officer | Randolph College
Dr. Charles E. Gibson III is a higher education executive, consultant, and facilitator with nearly two decades of experience in organizational culture, talent management, and higher education leadership. He currently serves as Chief Engagement and Belonging Officer at Randolph College, where his portfolio encompasses intercultural engagement, employee engagement, and religious and spiritual life. His work focuses on strengthening belonging, intercultural learning, dialogue, and community connection.
Gibson is also the founder and managing principal of Seerscape Solutions LLC, a consulting firm specializing in human resources and higher education services. His approach emphasizes curiosity as a leadership practice and explores how thoughtful inquiry, meaningful dialogue, and inclusive engagement can strengthen relationships and improve organizational effectiveness.
Gibson holds doctoral degrees from Appalachian State University and Virginia University of Lynchburg, with additional degrees from Penn State and Wake Forest University. He is an Intercultural Development Inventory Qualified Administrator and holds professional certificates from Harvard University, the University of Pennsylvania, and Penn State.
