What Happens After a $10M+ Loss? A Look Inside High-Net-Worth Recovery

• By: PRMA
• On: 04/14/2026 12:32:55
• In: PRMA Insights
• Comments: 0

In the latest episode of Risk Ready, PRMA's podcast, host Bryant Kolle sits down with Paul Maurer-Batjer and Mark Braun to explore what recovery truly looks like after a $10M+ loss.

The conversation moves beyond the immediate response to examine how early decisions, estimating discipline, and coordination across carriers, brokers, and restoration teams shape the full recovery process for high-net-worth clients.
 

Recovery Is a Long-Term Process

When a major loss occurs, attention often centers on the initial response. But as this episode reinforces, the real complexity begins after the headlines fade. 
 

“The first 72 hours after a loss… recovering in the high-net-worth space is not restoration. It's asset preservation, legacy protection, and reputational risk management.”

Recovery is not a single event. It is a multi-phase process that requires careful planning, consistent communication, and ongoing coordination. For advisors, understanding this timeline is essential to guiding clients through what can be a complex and extended experience.
 

Why Early Decisions Matter

One of the most important themes in the conversation is the impact of early decision-making.

From identifying the full scope of damage to aligning on estimating early, these decisions influence both the pace and quality of recovery. What may appear to be a localized issue can often extend beyond what is immediately visible, creating downstream delays if not addressed upfront.
 

Coordination Across the Ecosystem

High-net-worth claims involve a broad network of stakeholders, including carriers, brokers, adjusters, and restoration professionals.

This level of coordination requires clarity around roles, communication, and decision-making authority from the outset. Advisors who understand how these stakeholders work together are better positioned to guide clients through the process and avoid unnecessary friction.
 

The Human Side of Loss

Beyond property and logistics, the conversation underscores the human impact of large losses.

“Most folks have never gone through anything like this. They don't know the first thing to do. So it's about holding their hand.”

For high-net-worth clients, recovery often involves more than rebuilding a home. It includes protecting privacy, preserving legacy, and maintaining trust throughout the process.

This is where emotional intelligence becomes essential. Clear communication, discretion, and empathy are critical components of effective recovery.
 

What Advisors Should Take Away

This episode offers practical insight into what to look for in post-loss partners and how the right approach can influence the entire recovery experience.

“The cheapest option upfront can become the most expensive option down the road.”

As losses become more complex, advisors who can anticipate challenges, guide decision-making, and support coordination across teams will be better positioned to deliver meaningful value to their clients.
 

Listen to the Full Episode

Explore what recovery really looks like after a $10M+ loss, from early decision-making to long-term rebuild.

Listen now →