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Profile: Shelby Hayes

I’m a third-generation insurance professional with nearly two decades of property and casualty experience, and I’ve built my career around interpreting coverage where it matters most—at the intersection of policy intent and real-world claims. I hold the Certified Insurance Counselor (CIC), Certified Personal Risk Manager (CPRM), and Accredited Advisor in Insurance (AAI) designations, and I’ve served in senior leadership roles overseeing sales strategy, underwriting negotiations, and high-net-worth placements across Georgia and the Southeast. Today, I work as an insurance coverage consultant and expert witness, helping attorneys, carriers, and agencies navigate complex coverage disputes, evaluate standards of care, and strengthen compliance and risk-management practices. Whether I’m supporting litigation, auditing agency workflows, or training professionals on E&O prevention, my focus is always on bringing clarity, credibility, and integrity to the insurance.

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